Welcome to our Flower Delivery service, proudly based in Broxbourne and catering to customers in Broxbourne and surrounding areas. The following Terms & Conditions govern your use of this online flower delivery service. By placing an order with us, you agree to comply with these terms. Please read them thoroughly before you proceed with your purchase.
All orders for flower delivery in Broxbourne must be placed via our website. After browsing our selection, simply select your preferred flowers or arrangements, provide the recipient and delivery details, and complete the checkout process. You will be guided step-by-step to ensure all essential information is provided. It is the customer’s responsibility to ensure that all information, including delivery address and recipient details, is accurate and complete to avoid delays or misdelivery.
Once an order is placed, you will receive an automatic confirmation. This confirmation serves as an acknowledgment of receipt of your order, not as acceptance or confirmation of fulfilment. We reserve the right to decline or cancel any order at our discretion, including but not limited to issues of supply, pricing errors, or delivery restrictions.
Orders for same-day flower delivery in Broxbourne must be placed by the deadline stated on our website. Orders placed after the cut-off time will be delivered on the next available delivery date.
All flowers are subject to availability. Fresh flower stock varies daily, and occasionally substitutions may be necessary to fulfil your order on time. When this happens, we will substitute blooms of equal or greater value and maintain the style, colour, and overall appearance of the arrangement as closely as possible.
We reserve the right to make minor substitutions without prior notice. If a major substitution is required (affecting the overall style or theme), we will endeavour to contact you to discuss available options.
Payment is required in full at the time of ordering. We accept most major credit and debit cards securely through our website. By providing payment details, you confirm that you are authorised to use the chosen payment method and authorise us, or our designated payment processor, to collect payment for the total order value, including delivery charges, if applicable.
All prices listed on our website are in Pounds Sterling (£) and include applicable VAT unless stated otherwise. We reserve the right to change prices at any time, but such changes will not affect orders for which you have already received confirmation.
We offer flower delivery services throughout Broxbourne and selected surrounding areas. Delivery charges may apply based on the delivery postcode, and any applicable charges will be clearly shown before placing your order. While we make every effort to deliver on your requested date, unexpected factors, such as traffic or weather conditions, may occasionally affect delivery times. Early or late deliveries do not entitle customers to refunds or compensation unless 'guaranteed delivery time' has been agreed in writing.
Please ensure someone is available to receive the flowers at the delivery address. If no one is present, we may leave blooms with a neighbour, in a safe location, or return the flowers to our premises, leaving a card to advise the recipient accordingly. We do not accept liability for lost, stolen, or damaged flowers once delivery has been made in accordance with your instructions.
You may cancel or amend your flower delivery order for Broxbourne up to 24 hours before the scheduled delivery date by contacting us with your order details. Orders cancelled within this time frame will be refunded in full, unless the bouquet or arrangement has already been made or dispatched, in which case a cancellation may not be possible, and you may be charged in full.
Orders for bespoke or personalised flower arrangements cannot be cancelled once preparation has commenced. In the event that an order is cancelled after this point, we reserve the right to charge the full order value.
Should you wish to amend an order (such as changing the delivery address, recipient details, or message card), please contact us as soon as possible. While we endeavour to accommodate all amendment requests, we cannot guarantee changes can be made if the order is already being prepared or out for delivery.
Your satisfaction is important to us. If you are dissatisfied with the flowers delivered to Broxbourne or its neighbouring areas, please contact us within 24 hours of receipt. To assist us in resolving your issue, photos of the flowers delivered may be required. We will evaluate complaints on a case-by-case basis and, if appropriate, will offer a replacement arrangement or a refund. Please note that as flowers are a perishable product, we are unable to accept returns unless the products are faulty or not as described.
Refunds, when approved, will be processed using the original payment method within 7-10 business days. This policy does not affect your statutory rights.
By placing an order for flower delivery in Broxbourne, you agree to provide accurate information and not to use our service for any unlawful purposes. You must not use or attempt to use the website for fraudulent transactions or to submit misleading recipient or delivery details.
We take reasonable care in providing fresh flowers and reliable delivery across Broxbourne and surrounding localities. However, except as expressly stated in these terms and to the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, or consequential damages or losses resulting from your use of our flower delivery service, or from non-delivery or late delivery of orders, except for liability for death or personal injury resulting from our negligence.
Should errors in delivery occur due to incorrect or incomplete address or recipient details, we will not be liable for any losses or additional costs incurred. Similarly, where orders cannot be fulfilled due to circumstances beyond our control, such as severe weather or supply shortages, our liability will be limited to refunding the order value or offering a replacement at our discretion.
We shall not be liable for any delay or failure to deliver flowers or to fulfil our obligations under these Terms & Conditions if such failure is caused by circumstances beyond our reasonable control. Such causes may include, but are not limited to, acts of God, strikes, industrial disputes, pandemics, breakdown of systems or network access, flood, fire, explosion, accident, or civil disturbance.
All content, images, and text on our flower delivery website are the property of the business or its content suppliers. You may not copy, reproduce, distribute, or use any content from the site without explicit prior written permission. You may, however, print or download extracts for personal, non-commercial reference.
We are committed to handling your personal data in accordance with UK data protection legislation. Your details, including order and recipient information, are collected, processed, and stored for the purposes of fulfilling your flower delivery order for Broxbourne and local areas. We do not sell or share your personal information with third parties, except as necessary for the completion and delivery of your order. For further details, please refer to our Privacy Policy.
Nothing in these Terms & Conditions is intended to affect your statutory rights under UK law as a consumer.
These Terms & Conditions for Flower Delivery Broxbourne are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with our flower delivery service shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to update or amend these Terms & Conditions at any time without prior notice. It is your responsibility to read and understand the latest version before placing an order. If any provision within these terms is held invalid or unenforceable, such provision shall be deemed severed and shall not affect the validity or enforceability of the remaining provisions.
These Terms & Conditions apply to all customers using our online flower delivery service for Broxbourne and the surrounding areas. If you have any queries regarding these terms or your order, please contact our customer service team. Thank you for choosing our Broxbourne flower delivery service.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Broxbourne, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Broxbourne.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
